Refund policy

At Poo Pal, we stand behind the quality of our products and want you and your dog to love every walk. If something isn’t right, we’re here to help.

Returns & Exchanges
We accept returns and exchanges within 30 days of delivery.

To be eligible for a return:

• Items must be unused, unworn, and in original packaging
• Products must be free of pet hair, dirt, odors, or damage
• Proof of purchase is required

Due to the nature of pet products, any item that has been used or shows signs of wear cannot be resold and is not eligible for return.

Non-Returnable Items

• Used harnesses, leashes, or poop bag holders
• Opened or used poop bag rolls
• Final sale or clearance items

Sizing Exchanges
We understand that getting the right fit matters. If your harness doesn’t fit, we offer one free exchange per order for a different size of the same product (U.S. customers only). Item must be in new condition.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery at [your email]. We will make it right at no cost to you.

Refunds
Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

Our Promise
We design Poo Pal products to make walks cleaner, easier, and more enjoyable. If something isn’t working the way it should, reach out—we’re always happy to help.

Contact Us
info@stopcarryingpoop.com
StopCarryingPoop.com